Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail teamsnfsendriya@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

SNF Sendriya, Mangapuram Colony, Alwal, Secunderabad - 500010

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Shipping & Refund Timelines

Shipping:
Orders are typically dispatched within 3–5 business days and delivered within 7 business days depending on location.

To return your product, you should mail your product to: SNF Sendriya Mangapuram Colony, Alwal, Secunderabad, Telangana, India 500010.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over ₹500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds:
Approved refunds are generally processed within 5–14 business days after inspection of the returned item, depending on payment method and bank processing times.

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund within 1–3 business days.
If approved, refunds are processed within 1–2 business days on our side.
The time it takes for the refund to reflect in your account depends on your payment method:
– Credit/Debit Card: 5–10 business days (varies by bank).
– UPI / Net Banking: 2–5 business days.
– Wallets / Store Credit: Instant to 1 business day.
In total, refunds are usually completed within 5–14 business days from the date of return approval.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail teamsnfsendriya@gmail.com